Refund policy

Last updated: July 2026

At Create Print Love, we take great care in producing and packing every order. If something isn't right, please contact us and we'll work with you to find an appropriate solution.

Personalised products

Our personalised photo magnets and other custom-made products are made specifically for you using the images or artwork you provide.

As these products are customised, we are unable to accept returns or offer refunds for:

• Change of mind
• Incorrect product selections
• Errors in images, artwork or text approved by the customer
• Low-quality, blurry or pixelated images supplied by the customer

Please review your order carefully before completing checkout.

Print quality

We make every effort to produce high-quality printed products.

Please note that colours may vary slightly between screens and printed products due to differences in monitors, printers, inks, materials and production processes. Final print quality also depends on the quality of the images or artwork supplied.

Minor variations in colour, brightness, contrast, trimming or alignment are considered normal and are not regarded as manufacturing defects.

Photo paper

Our photo paper is carefully selected and tested to deliver excellent results with compatible inkjet printers. However, print performance can vary depending on factors outside our control, including printer model, ink type, printer settings, software settings and paper handling.

For this reason, we cannot offer refunds or exchanges for:

• Change of mind
• Opened, printed or partially used packs
• Print quality differences caused by printer or software settings
• Colour variations resulting from printer calibration
• Paper feed issues relating to individual printers

If you believe your photo paper has a manufacturing fault or you have received the incorrect product, please contact us so we can assess the issue.

Damaged or incorrect orders

If your order arrives damaged or you receive the incorrect item, please contact us within 7 days of delivery.

Please include:

• Your order number
• A brief description of the issue
• Clear photographs of the product and packaging

We'll review the issue promptly and, where appropriate, provide a replacement, refund or other remedy in accordance with your rights under Australian Consumer Law.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this Refund Policy excludes, restricts or modifies your rights under the Australian Consumer Law. If a product has a major fault or fails to meet a consumer guarantee, you may be entitled to a repair, replacement or refund as provided by law.

Contact us

If you have any questions about this Refund Policy or need assistance with an order, please contact us at:

hello@createprintlove.com.au

We're always happy to help.